Who is responsible for your data
Data controller: RentalPlugin
NIE: Y5499131Y
Address: Calle Alicant 13-3, 03501 Benidorm, Spain
Privacy contact: info@rentalplugin.com
This notice explains how we handle personal data when you visit rentalplugin.com, contact us, use our rental software, or request a website build.
What information we collect
Depending on how you use the site, we may process contact details and messages you send us; customer account and service information; and technical data needed to run and secure the website, such as your IP address, browser, and server request logs.
If you request a complete website build, the project form collects your contact and business details, website and design preferences, requested pages, booking and rental information, and details for up to 20 rental items. It also lets you upload product and brand images. Please only upload materials you are entitled to share and avoid including unnecessary personal information in descriptions or images.
Why we use your information
- To respond to questions and prepare a requested demo, quotation, subscription, or website build.
- To provide and support the software or service you have purchased, configure your products and booking rules, and contact you about your project.
- To take payment, confirm orders, manage subscriptions, and meet accounting and other legal obligations.
- To operate, maintain, and protect the website and our services, prevent misuse, and resolve technical problems.
We rely on steps you ask us to take before a contract and on performing our contract with you; legal obligations; and our legitimate interests in operating, securing, and improving the service and responding to business enquiries. Where a feature requires consent, we rely on your consent and you can withdraw it.
Payments and email
Payments are handled through Stripe Checkout. Stripe processes payment information under its own privacy notice. We receive the information needed to confirm and administer the transaction, such as your contact, order, payment status, and transaction reference; RentalPlugin does not receive your full card number through the website. Stripe may send automatic payment or receipt emails about its checkout. For website build orders, our WordPress site also sends the project details to our configured business email so we can deliver the service. Replies from RentalPlugin are written by our team and sent through our server email. We do not use a mailing-list or marketing email service.
Stripe’s privacy information is available at stripe.com/privacy.
Who can receive your information
We share information only as needed with the people and providers that help us run the service: our website hosting and server email providers, WordPress service providers, Stripe for payment processing, and authorised RentalPlugin personnel who handle your request or provide your service. Those providers process information under their own terms and, where applicable, our instructions. We do not sell your personal information or use it for third-party advertising.
Information may be processed in countries outside the European Economic Area by a provider, including Stripe. Where required, the provider must use an appropriate legal transfer safeguard. See the provider’s privacy notice for details.
How long we keep information
- Unpaid website-build requests: the project form and its uploads are automatically deleted six months after submission if no payment is completed.
- Paid website-build projects: project details and uploads are automatically deleted 12 months after the project is marked launched.
- Accounting and transaction records: we keep records for the period required by applicable law. In Spain, business records generally have a six-year retention period.
- Customer account and service records: we keep these while your account or service is active and afterwards for as long as needed to handle legal, accounting, security, or dispute-resolution obligations.
- Technical and security logs: these are kept for the period needed to maintain and protect the service, subject to the hosting provider’s retention settings.
Cookies and similar storage
Our website and customer login may use essential cookies or similar browser storage to keep sessions working, protect forms, and remember necessary security settings. If you follow a payment link, Stripe may use its own cookies and similar technologies under its privacy notice. You can control cookies through your browser; blocking essential cookies may prevent login or checkout features from working.
Keeping your information safe
We use access controls and reasonable technical and organisational safeguards to protect project details and uploaded files. Access to private website-build submissions is limited to authorised administrators. No method of online storage or transmission can be guaranteed completely secure.
Your privacy rights
Subject to the law and the circumstances, you can ask us to access, correct, erase, restrict, or object to the use of your personal information, or request a copy in a portable format. If we rely on consent, you can withdraw it. We may need to retain some information to comply with legal obligations or establish, exercise, or defend a legal claim.
To make a request, email info@rentalplugin.com. You can also complain to the Spanish Data Protection Agency (AEPD), your supervisory authority.
Changes to this notice
We may update this notice when our services or legal requirements change. The current version will be published on this page.
Last updated: 17 October 2026.